Our Privacy Commitment:

At Prime4Buy Canada we recognize the importance of protecting our customers’ personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection of our clients’ personal information. This Policy applies to our Web Sites in which Prime4Buy Canada and Prime4Buy.Com collect your personal information. All references to “Web Sites” in this Privacy Policy mean and where this Privacy Policy is posted.

What we collect:

The types of information we collect depend on the nature of your interaction with us.

Personal information:

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact information – e.g., name, postal address, telephone number, and email address.
  • your personal preferences – e.g., product wish lists, language preferences, and marketing consent.
  • your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.

In addition, we may collect the following types of information:

  • we may ask you for your postal code, for example, to assist us with market research, planning our flyer distribution, and other marketing communications.

You may choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested.

Returns and Exchanges:

Our goal is to ensure that you are completely satisfied with your purchase and to achieve this, Prime4Buy offers a Return Policy. For Prime4Buy to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.

Customer Reviews:

The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.

How else we use the information we collect:

In addition to the uses described above, Prime4Buy may use your personal information for only the purposes described below, for example to:

  • fulfill orders and requests for products, services or information;
  • process returns, exchanges and layaway requests;
  • detect and protect against fraud and error;
  • establish and manage your accounts with us;
  • track and confirm online orders;
  • deliver or install products;
  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
  • market and advertise products and services;
  • communicate things like special events, promotions and surveys;
  • for other purposes as described in this Privacy Policy.

How we protect your information:

The security of your personal information is a high priority for Prime4Buy. We maintain appropriate physical, technical and administrative safeguards and industry-standard security standards to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

Prime4Buy is responsible for all personal information under its control. Our Privacy Manager is accountable for Prime4Buy’s compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization or would like information on our use of service providers, please contact us at the following:

For Customer Support / Customer Inquiries / Order Status:

(Please read the Important Reminder below)

Telephone: 647-233-9979

Mail: 4-1550 Kingston Rd E,

Suite 1010, Pickering, ON

L1V 6W9, Canada.

We will answer to your application or examine your concern as rapidly as we can, but no later than thirty (30) days from the date of receiving of your inquiry. To lodge changes in our services, personal information practices, changes in technology, and legal developments, this Privacy Policy may vary over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy, we will change the date to indicate when the changes were made.